Management Options To Improve Back Office Operations In Business
Any business looking to enhance back office operations must look into utilizing a product such as Enlighten software. With this particular program, determining, documenting and dealing with error and lost-time becomes simpler. Why? It's because quality can be improved a lot more as it could be extensively examined and handled while contact center performance and service are proactively treated as well. Moreover, customer service surveys can be achieved together with staff suggestions and ideas while complaints are quickly sorted out with the help of this quality management system. When quality and waste are handled, operational performance improves. Here are two examples of Enlighten's optimization systems that will reveal how it helps.
The Service Optimizer aids in the management of quality and waste. Reports and tools control information required to evaluate aspects of reduced performance or where quality is being affected. With this particular information, team members will have the answers of best places to center efforts to develop service and quality. Lost time, referred to as waste, is put into one of three categories: process driven loss, incident driven loss and error driven loss. As contact centers are really complex, the this simplifies the process to make aspects of concern quicker to recognize hence issues may be handled with ease.
Process driven loss consists of waste created caused by a poorly designed process. Employees must find alternative ways to accomplish the task. This may be poorly designed form in which employees must invest some time explaining how to complete the form to customers, time which could be better spent elsewhere. Incident driven loss is loss due to many things like a lack of training, poor warehouse design or technology issues.
However, when utilizing this particular software, employees can recognize these areas to correct the issues producing waste. Error driven loss is that in which a processor makes an error and another employee must come behind him or her to make the required corrections.
Then there's also Performance Optimizer which features five software solutions designed to deliver the overall big picture once aspects of loss have been determined. With this particular big picture, tools are supplied to boost overall performance in the company's back office operations. It gets rid of lost time proactively and systematically that brings about improved quality as well. The software takes this a step further while it categorizes the lost time to offer certain categories then action can be taken. It quantifies both time lost and the volume while providing data necessary to create a business case, thus letting the management team to evaluate the effectiveness within a quality framework.
Manage quality and waste, incident and error driven loss as well as your contact centers within your back office operations appropriately with Enlighten Software. Go to this website today to learn how its optimization tools can help you.